Deaf Awareness & British Sign Language Training for Organisations
Create a more inclusive and accessible environment for your customers, clients, visitors and staff.
Whether your organisation serves members of the public, supports customers, delivers services, or works within education, leisure, healthcare, retail or community settings, Deaf Awareness and British Sign Language training can help your team communicate more confidently and effectively.
Training is available online or in person and can be tailored to the needs of your organisation.
Why Choose Tricia?
Tricia Johnson is a qualified teacher with over 20 years' experience in education and extensive experience teaching British Sign Language and Deaf Awareness.
Qualifications and experience include:
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Qualified BSL Tutor
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NVQ Level 3 British Sign Language
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Level 6 British Sign Language training
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Over 20 years' teaching experience
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Experience delivering training for businesses, educational providers and community organisations
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Skilled at adapting training to suit different audiences and learning styles
Previous clients include:
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Horizon Leisure Centres
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GSK (GlaxoSmithKline)
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Aspire Sussex Ltd
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Northbrook College
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Chichester University Students' Union
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Harbour Park Amusements
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DMH Stallard LLP
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Southsea Cinema
Benefits for Your Organisation
Participants will:
✔ Gain confidence communicating with Deaf and hard of hearing customers, clients, visitors and colleagues
✔ Improve accessibility and customer experience
✔ Understand practical adjustments that support inclusion
✔ Learn about Deaf culture and the Deaf community
✔ Understand different communication methods used by Deaf and hard of hearing people
✔ Learn when and how to work with interpreters
✔ Develop basic British Sign Language skills
✔ Learn and apply the fingerspelling alphabet
✔ Build confidence through practical activities and discussion
Training can also address specific communication situations relevant to your workplace.
Training Options
Introduction to Deaf Awareness & Basic BSL - 1½ Hours
An engaging introduction suitable for organisations wishing to improve awareness and build confidence when communicating with Deaf and hard of hearing people.
Includes:
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Introduction to Deaf Awareness
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Common communication barriers
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Positive communication strategies
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Introduction to British Sign Language
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Fingerspelling alphabet
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Basic greetings and introductions
Inclusive Communication in the Workplace - 2 Hours
A more in-depth session exploring practical ways organisations can improve communication and accessibility.
Includes:
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Deaf Awareness
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Communication strategies
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Positive changes that can improve accessibility
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Deaf culture and community
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Introduction to British Sign Language
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Practical workplace communication scenarios
Advanced Deaf Awareness & Workplace Communication - 3+ Hours
A comprehensive training session tailored to your organisation.
Includes:
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Deaf Awareness
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Inclusive communication strategies
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Organisation-specific communication needs
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Working with interpreters
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Customer service and accessibility considerations
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Practical British Sign Language
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Workplace-specific vocabulary and scenarios
Bespoke Training
Every organisation is different. Design a training program to fit your organisation, your team and your needs.
Training can be tailored to:
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Customer-facing teams
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Reception staff
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Front-of-house teams
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Managers and supervisors
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Healthcare providers
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Educational settings
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Leisure and hospitality teams
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Community organisations
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Retail and service providers
Specific signs, vocabulary and communication scenarios can be incorporated to reflect the needs of your organisation.
Learning Outcomes
Participants will:
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Identify barriers faced by Deaf and hard of hearing people
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Recognise different communication methods
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Understand Deaf culture and community
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Use the fingerspelling alphabet
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Describe ways to communicate more effectively
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Demonstrate positive communication techniques
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Understand how and when to book an interpreter
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Introduce themselves using basic British Sign Language
