Outcomes include:

• Identify the barriers that deaf and hard of hearing people face 

• Describe ways to be a more effective communicator

• List the ways in which deaf and hard of hearing people communicate  

• Understand and demonstrate how to implement positive methods of communication and offer an equal service to deaf and hard of hearing people.  

• Explore the deaf community & culture 

• Understand how and when to book an interpreter 

• Learn and apply the finger-spelling alphabet  

• Use basic British Sign Language to introduce yourself

There will be opportunities to discuss specific issues relevant to your business or group.

Specific words or phrases can be taught based on your need.