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Student Booking Policy

Terms and Conditions

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BSL with Tricia (Tricia Johnson)

These terms and conditions apply to individual students or small/family groups of students. For corporate bookings, please refer to my Corporate Booking Policy.

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Definitions

Session: Refers to your lesson/course/booking/agreed time for learning.

 

Booking and Payments

  • I will endeavour to offer a choice of days and times for your session.

  • Once a booking has been made, payments must be made in full no less than 2 days prior to the start of your session. Payment details will be sent upon agreement of your first session.

  • Booking a time slot does not guarantee that this time slot will be available each week. If you require the same time slot each week, you will need to pay in monthly blocks 1 week in advance of your first session or set up a direct weekly payment. 

  • If payment has not been made 2 days prior to your agreed session, your session will be cancelled.

 

Cancellation and Refunds

  • Refunds will not be given for cancellations once a booking has taken place.

  • If you amend your session within 2 days of your agreed day/time, you will be charged for that session and any alternative session arranged.

  • Refunds cannot be given if you are unable to make/maintain an internet connection for online sessions.

  • If sessions have to be postponed due to circumstances beyond my control, alternative dates will be arranged, and no refunds will be granted.

  • If refunds are given, they will be made to the original payment source. Unfortunately, I cannot accept any liability for travel or other costs.

 

Attendance

  • When a student books a session, it is the student's responsibility to attend the session at the scheduled time.

  • If a student does not attend the session within the first 15 minutes of the scheduled start time, the session will be considered as fulfilled. In this event, no refund will be issued, and the student will forfeit the session fee.

 

Course Confirmation

  • Once a session is booked, you will receive confirmation via email.

  • You must provide accurate venue details (full address and contact phone number) for in-person sessions.

  • Zoom login details will be sent for all online sessions. The initial Zoom login sent will be used for all subsequent sessions unless otherwise stated or updated Zoom link sent.

 

Learning Resources

  • You may be supplied with learning resources, such as handouts and video recordings. These resources are for learning purposes only and should not be copied or shared.

 

Health and Safety (for in-person sessions)

  • It is the student’s responsibility to follow health and safety guidelines during in-person sessions. This includes reporting any illness, following hygiene practices, and adhering to any COVID-19 protocols.

 

Behaviour Policy

  • Students are expected to behave respectfully during sessions. Disruptive or inappropriate behaviour may result in termination of the session without a refund.

 

Data Protection and Privacy

  • Personal data will be collected, stored, and used in accordance with data protection regulations. This information will not be shared with third parties without your consent, except as required by law. (See my Privacy Policy)

 

Liability Limitation

  • I am not liable for any damages or losses incurred during the sessions, except in cases of gross negligence or intentional misconduct.

 

Intellectual Property

  • All materials provided during the sessions are my intellectual property and are intended for personal study only. They must not be used for other purposes without my permission.

 

Termination Clause

  • Either party may terminate this agreement if the other party breaches these terms, fails to make required payments, or for other significant issues.

 

Accessibility

  • It is the responsibility of you, the student, to have a suitable internet connection to stream classes or download course content. Ensure you can view course content, download necessary apps (e.g., Zoom), and stream at a sufficient quality.

  • You must have a suitable area within your home/venue for learning. This area should be free of distractions and accommodate all participants so they can see each other clearly without having to move or strain. Adequate lighting levels are also necessary.

 

Other Organizations

  • These Terms and Conditions do not apply when booking with other organizations. Please refer to their own Terms and Conditions.

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​Contact Information

If you have any questions about these Terms and Conditions, please contact me at bslwithtricia@gmail.com.

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